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MeiMory – Terms of Service

By registering as a MeiMory member or using our website, you confirm that you have read, understood, and agreed to these Terms of Service.

MeiMory may update or revise these terms from time to time. Any changes will be published on our website and will take effect immediately. Continued use of the website means you accept the updated terms. Some services or features may be subject to additional terms or guidelines, which will be clearly stated where applicable.

If you are under 20 years old, please obtain consent from your parent or legal guardian before using this website. By continuing to use our services, it is assumed that such consent has been given.

                                                                                                                                                                            

📦 Processing Time & Working Days

Ready Stock

  • Estimated 3–7 working days from order date
  • Working days exclude weekends & Malaysia public holidays

Backorder

  • Estimated 15–30 working days from order date
  • Working days exclude weekends & public holidays

If there is any delay for backorder items, we will notify you via WhatsApp, email, or Instagram Stories.
Some backorder items may require different processing times — this will be clearly stated under “Stock Available” on the product page.


🥠 Ready Stock Policy

  • Ready stock items are first come, first served
  • No reservation for ready stock items
  • Unpaid ready stock orders will be automatically cancelled after 24 hours

🖇️ If your order contains both Ready Stock & Backorder items, the entire order will be shipped based on backorder processing time.

🖇️ If you wish to receive ready stock items earlier, please separate orders or contact us(WhatsApp/Email/Instagram DM) for shopping details.


🥠 Backorder & Preorder Policy

   Backorder processing time may vary:

  • Faster: 7–14 working days
  • Slower: 21–30 working days

   Backorder items are not suitable for urgent orders

Due to fabric availability, production, or sizing adjustments,some backorder items may become unavailable. In such cases, a cash refund will be issued accordingly.

Processing time for each backorder item will be stated on the product page.


🚚 Shipping, Parcels & Parcel Loss

Orders can only be combined once for shipping

To combine orders, please WhatsAPP/Email/DM us on Instagram with your previous and new order numbers

After shipment, one shipping fee will be refunded as store credit
(Cash refund is not available)

🖇️ Shipping fees are non-refundable
🖇️ Free shipping applies to single receipt only

Parcel Loss (Malaysia Only)

We are not responsible for parcels lost during transit,but we will assist in filing a claim with the courier.

Normal Shipping

West MY: RM8 | East MY: RM15

Compensation up to RM180 or parcel value (whichever is lower)

By placing an order, you agree to the courier’s parcel loss terms.

🖇️ Additional charges will apply for re-delivery after one unsuccessful attempt.
🖇️ Re-delivery fees are borne by the customer.

                                                                                                                                                                            

🔄 Returns, Refunds & Exchanges

For Malaysia & International orders:

All sales are final once an order has been confirmed.

We do not accept returns, refunds, exchanges, or order cancellations for the following reasons:

  • Change of mind
  • Incorrect size selection
  • Colour preference
  • Personal preference regarding fit or style
  • Accidental purchases

Please ensure that you review all product details and size measurements carefully before placing your order.

As all measurements are clearly stated on our website, size-related issues are not considered valid reasons for returns or exchanges. 

All product photos are taken using actual products and real models.

We make every effort to represent the actual fit, silhouette, design details, and colours of each item as accurately as possible. However, slight colour variations may occur due to differences in lighting conditions, photography settings, and screen displays.


Incorrect Item Return Policy

✅ Wrong Item / Wrong Size / Wrong Colour Only

At MeiMory, we carefully inspect every order before shipment. However, if you receive an incorrect item, size, or colour, we're here to help.

Please contact us via WhatsApp/Email/Instagram DM within 3 days of receiving your parcel.

Return Conditions

  • The item received is different from what was ordered (wrong item, size, or colour).
  • Item must be unworn, unwashed, and in its original condition with all tags attached.
  • Item must be free from stains, scents, perfume, detergent residue, alterations, or damage.
  • Return shipment must be made within 3 days after return approval.

Compensation

If your claim is approved, we will offer the following:

  • If you would still like to receive the correct item, we will arrange a free replacement shipment once we have received and verified the returned item.
  • A RM5 voucher for your next purchase as a token of appreciation for your understanding.
  • The replacement item will be shipped at no additional cost to you.

Refund Method

🖇️ Approved returns will be compensated via Store Credit only

🖇️ Original shipping fees are non-refundable

🖇️ Return shipping costs are borne by the customer unless otherwise advised

🖇️ Processing time: 1–3 working days after we receive and inspect the returned item